Unverified ESA claims cost multifamily communities tens of thousands in lost pet revenue annually. Learn why pet screening pays for itself and how to implement it compliantly.
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Across the property management industry, companies are silently losing pet revenue and they don't even realize it. The culprit isn't necessarily fraud, it's a combination of illegitimate assistance animal claims, inconsistent policy enforcement, and operational blind spots that add up to substantial losses.
Press Release
OurPetPolicy, the rental housing industry’s first comprehensive platform for managing pets and addressing complicated emotional support animal (ESA) fraud schemes, today announced the close of its $8 million Series A funding round. The investment, led by RET Ventures with participation from StageDotO and Capital Eleven, will accelerate the company’s mission to bring enterprise-grade animal management infrastructure to property operators while solving the industry’s growing ESA fraud crisis.
When renters present a pet as a service animal, it’s important to take the request seriously and ensure that proper procedures are followed. This starts with verifying that the ESA claim is legitimate and the paperwork is valid. In recent years, technology has made it possible to streamline this process, helping ease the burden on property teams.
Failure to properly screen and manage pets can lead to various issues, from property damage to increased liability that no one wants to deal with. The following information will help avoid these pitfalls and ultimately lead to better pet-friendly rental properties.
Going digital is a big step, but pet management software offers enough benefits to be worth it. It improves efficiency, reduces paperwork, increases data accuracy, and creates a better resident experience. It can also provide a significant ROI in the long term.
If you are allowing pets in your rentals or find that you are accommodating more ESAs and service animals, having the right measures in place to protect your rental property from pet damage and providing the right kind of solutions to your residents that recognize their needs only boosts your business and makes for a better place to live.
Before you know it, you’ll be hosting back-to-back property tours and processing stacks of new resident applications. Now’s the time to get ahead of the game. By updating your policies, performing property maintenance, marketing to prospects the right way, and investing in the right screening and processing solutions, you’ll be ready to welcome new residents with open arms.