Time Back, By the Numbers

Give your team time back by optimizing pet management.

Manual pet and ESA management is costing your team hours every week. See exactly how many, and what they are worth, using the scenario closest to your portfolio.

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Where the wasted hours go

Every animal that comes through your leasing office starts a manual workflow. A typical ESA application takes a staff member about 62 minutes from start to finish: verifying the license on the state board, confirming the letter with the provider over two calls and two emails, notifying the resident of the outcome, collecting vaccination records, and entering everything into the property system.

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A standard pet application takes about 20 minutes. Multiply either one across a portfolio processing new animals every week, and the hours add up quickly usually without anyone tracking them.

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What those hours are worth

We convert your hours into dollars using the median hourly wage for property, real estate, and community association managers as published by the U.S. Bureau of Labor Statistics, not an internal estimate.

Both a conservative and a fully-loaded figure are shown below so you can use whichever your finance team prefers.

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Find the scenario that fits your portfolio

Every portfolio is a little different, so instead of asking you to build your own model, we've done the math for four common portfolio sizes.

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Find the scenario that maps closest to your business.

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Portfolio somewhere in between? Use the closest scenario as a directional estimate, or talk to our team and we'll build the number for your exact unit count.

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FAQ

How did you calculate these numbers?

We start from OurPetPolicy's internal time-study benchmark for how long manual ESA and pet applications take, then convert those hours into dollars using published U.S. Bureau of Labor Statistics wage data. Every figure on this page links back to its source.

Is this the same as your revenue recovery model?

No. This page estimates time saved and its labor cost. Our separate Pet Revenue Leak model estimates unpaid pet fees and rent. Many operators find it useful to look at both.

What if my portfolio doesn't match any of the four scenarios?

The four scenarios are reference points, not hard categories. The underlying rate scales linearly, so a portfolio between two scenarios will land proportionally between their numbers. Talk to our team for a figure built on your exact unit count.

Does this account for compliance risk as well as time?

This page focuses on time and cost. If you want the compliance and liability picture, ask your OurPetPolicy contact for the Fair Housing risk overview built for VPs of Operations.

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Disclaimer: For informational and educational purposes only. Not legal, financial, or professional advice. Figures are illustrative estimates and actual results will vary. Please consult your own advisors before making business decisions.

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